Servoy Plug-ins and Beans

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    I am using Servoy 4 but I can not import your Sample Solutions
    All Sample Solutions are created using Servoy 5 but have full JS Documentation to make your life easier on Servoy 6.
    In fact I encourage you to use (or move to) Servoy 6.
    It is the best ever Servoy Developer with lots and lots of candy.

    When you are still using Servoy 4 (or before): Move on, life is too short to wait any longer and you won't regret it!

    OK, when you insist: you can download our Servoy 4 Sample Solutions separately on our Downloads page.
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    Why did the Components Manager (it2be-manager.jar) stop working?
    Well, it did not really but you must have missed the last update(s).

    In December 2009 we decided to move the license system away from our main website but kept the old links in place.
    In August 2010 we moved from it2be.com to servoycomponents.com and again, we kept the old links in place.

    In December 2010 we updated the Components Manager to use the new links only so that we can stop maintaining old links.

    You can download the latest Components Manager at http://www.servoycomponents.com/downloads.
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    Where is the Knowledgebase?
    We decided that it made more sense to 'decentralize' all information and 'centralize' it on the product pages of our Components.
    That way it is a matter of 'tabbing around' to find out all information we assembled for you.

    So, where is the knowlegbase? It is gone. Please look for the tab 'Faq' on the product pages. When there is a Faq section it is published there.

    For licenses you can find the 'Frequently Asked Questions' here.
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    How can I get support?
    To get support you have to submit a ticket using our Support System.

    When you want to submit a ticket you need to have an account;
    When you are not yet registered you can read more about registering in the article 'How do I register to your Support System?'.

    Please follow the below guidelines to start using the Support System:

    When you are registered (or when you just registered your account) you can create a ticket.
    • Select the tab 'Submit a Ticket';
    • Select 'Servoy Sales' or 'Servoy Support';
    • Enter the requested data;
    • Click the 'Submit' button;

    Important: Please supply as much information as possible and give serious attention to the mandatory fields.
    By doing so you enable us to give you a reply and/or solution as fast as possible without having to ask (too many) follow up questions
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    How do I get started?
    I would like to download and test one of your components but I do not see where I can download it!
    To start using our Components you need to download our Components Manager and the manual.
    With the Components Manager installed you can download and install our Components and the Sample Solution.
    Please read the manual to learn more about the details.
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    How do I register to your Support System?
    To submit a ticket you need to be registered.

    When you don't have an account you select the 'Register' widget on the left of the Support page.
    Please enter your data and click the 'Register' button;
    After registering you will receive a confirmation email with a link to activate your account;
    When your account is activated and your login went well you can start creating your ticket;

    When you did not receive a confirmation email please check your spam box first.
    In almost all cases where people reported that they did not receive their confirmation it was in their spam box.
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    I want to create a ticket but I can't login to your Support System.
    When you already have an account but forgot your password (or this is the first login at this page instead of going through our homepage login) you have to select [Lost Password] in the Support System.
    Now you have enter your email address to receive a new password.

    You can find the [Lost Password] link it in the top right corner of the Login box (See below picture).

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    I need some sort of priority support for an upcoming project.
    That is possible.

    When you buy a Support Kit we can give you, on mutual agreement of the terms, get priority support.

    Please read more about the details and how to buy a Support Kit in the article 'What is a Support Kit?'
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    What is a Support Kit?
    The Support Kit is your 'First Aid Kit' for when you get into trouble or need help ...

    Once you have a Support Kit we will add you to a special group in our Support System.

    A Support Kit does not qualify for telephone support unless agreed otherwise.

    Tickets created under the terms of the Support Kit will always be redeemed against your total at a minimum of 10 minutes and blocks of 5 minutes after that.

    When you have special needs please let us know and we will do our best to come to an agreement with you.
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    Can we have an SLA with you?
    Yes, you can.

    Please contact us so that we can give you the details.
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    What is your policy concerning supported Servoy releases?
    We follow the support policy of Servoy.
    In other words all versions Servoy supports are supported by us as well unless stated otherwise.
    You will be notified of upcoming changes via our blog pages ( but you will know it as well by reading the Servoy news letters :) )

    We currently support Servoy 4+ and Servoy 5+.

    All our sample solutions are normally based upon the lowest Servoy version that is officially supported by Servoy. This to avoid compatibility issues.
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    Why is there no documentation?
    We know that creating good documentation is a huge task, difficult and in fact work for professionals.
    We are professionals but not in the field of Software Documentation (the manual for the IT2BE Components Manager is your proof).
    About 3 years ago we started a project to work on a manual for all our Components for Servoy 3.5 but halfway the process Servoy upgrade to Servoy 4 Eclipse, we had to change a lot and about 25% of the work was obsolete.
    Very frustrating and expensive.

    So, we decided to keep it as it is.
    We have sample solutions, they should make it easy for you to get started.
    We also have the Support System. You can create a ticket and we will send you a reply within 1 working day normally.

    That should do it.

    Starting today August 21, 2010 we will also start adding more and more to the FAQ's on the product pages.
    They will not show our 'invented' questions but your questions :)

    You should also read the article 'Where can I find a sample solution'.

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    I am about to order but need to start immediately.
    After confirmation of your order it is save to assume that we also received a confirmation.

    We are located in Germany and, when we receive the order during office hours, you can expect to receive the licenses the same day.

    However, it can take up to 2 working days before we are able to generate your license keys and send them out to you (Working days do not include the weekend and are based on our local (GMT+2) office hours.

    When you really are in a hurry it is best to notify us up front so that we will watch our inbox more closely (when we can).
    You can create a ticket for that in our Support System.

    Please take note of the fact that when you place a 'purchase' order or pay per bank we will not send you 'your' licenses before the payment is fulfilled.
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    Why do I buy from Share-it! and not directly from you?
    Share-it! , a service of Digital River, Inc. (NASDAQ: DRIV), is our outsourcing partner (reseller) and does business in more than 150 countries.
    It is headquartered in Germany with office in USA.
    The company offers e-commerce solutions and marketing services to help publishers increase the worldwide sales of their products over the Internet and through online channel partners.

    We choose share-it! as our e-commerce outsourcing partner because they take care of the whole process including tax, vat validation etc.

    The online ordering process is automated and secure.

    If you have ordered, or are about to order, a license for our Components and have questions about orders, payments, or shipment you can find answers in the Customer Care Center, powered by share-it!
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    Where can I get the latest version of your plugins?
    You can use the Components Manager for that (When you do not yet have it installed you can download it here).

    It is best that you read the manual to find out more about all the options.
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    What is the preferred way to uninstall IT2BE Servoy Components?
    Not, we insist that you keep using them :)

    Ok, so you really want to uninstall the Components?

    The preferred way to remove our Components is by using our IT2BE Components Manager (You can download the Components Manager and the manual here).
    The IT2BE Components Manager will first create an Archive in the Servoy 'application_server' folder and it will do so cross platform.

    You can use the below instructions when you want, for whatever reason, do this manually but it is not preferred and not supported!

    Before you start doing it is good to realize that it might be wise to create a backup of what you have!

    So, you really want to do this? Here is what you need to do:
    1. Remove all 'it2be-*' files and folders from ~/application_server/beans/.
    2. Remove all 'it2be-*' files and folders from ~/application_server/plugins/.
    3. Remove the folder ~/servoy_workspace/com.it2be.components/.

    Optional steps (not really necessary but when you want it real 'clean'):
    4. When you have the Word Plug-in installed remove the folder ~/application_server/docs/it2be-word/.
    5. Remove the folder ~/application_server/solutions/it2be-examples/.
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    Where can I find a sample solution?
    When you downloaded one of our Components you can find the sample solution in your servoy root at ~/application_server/solutions/it2be-examples/.
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    The (Smart) client does not work with your Components included!
    I have been able to get your Component(s) working within Servoy Developer without issues. But on the production machine clients give me problems.
    Please read the servoy log files and/or console information first to find out what could have caused this issue.

    There are 2 common situations:

    Servoy complains about a missing license for one or more of our Components.
    Chances are that you forgot to add the (correct) the license string to your solution.
    It is best that you add it to your startup method.
    You can find the license file(s) attached to the license email that you received after requesting your license(s).
    Please read the article 'Where do I apply for a Trial license?' when you have not yet done that and need a trial license.
    When you need a Commercial license please go the product pages of the Component of your choice and select the tab 'Buy Now'.

    Servoy complains about a missing class.
    When Servoy or (one of) our Components is updated on the server it sometimes happens that old libraries/files are still available in cache.
    When this happens the client is prevented from downloading the new libraries/files.

    We suggest that you follow our '2,3 or 4 steps' plan:
    1. empty the clients Java Web Start Cache
    2. empty the clients browser cache
    3. optionally restart the clients system
    4. as a last possible solution you can empty the contents of ${servoy root}/server/depends on servoy version/plugins/* and ../beans/*
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    Why are your jars 'all of a sudden' signed?
    Since April 2010 all jars distributed by IT2BE are digitally signed with either our own signature or that of our partner(s).

    The reason for this is that Oracle made the security checks more strict and it is not possible anymore to work without signed jars.
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    Am I allowed to remove the digital signature from your jars?
    Since April 2010 all jars distributed by IT2BE are digitally signed with either our own signature or that of our partner(s).

    Per our license agreement you are not allowed to alter our 'Materials'. This includes digital signatures as well.

    The reason for this is that our digital signature proves to you and your clients that we are a legitimate business partner.

    Another reason is that removing a digital signature sometimes breaks functionality and, as a result, creates unnecessary support requests.

    Having said the above (a tip).
    You can remove the signature of our Components without breaking anything but that is not always the case with the third party libraries.
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    I have just downloaded one of your components by using the Components Manager.
    When importing the sample solution a warning message appears: "Server with name sample_data is not found ...".
    What to do?
    Can I use any DB or a particular one ?
    This is described in the Servoy manuals. This is 'basic' Servoy functionality when importing a solution.

    The answer is: Yes, you can use whatever server that you want to use, Servoy will replace all original server names/references with the new one...
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    How do I know that a Plug-in or Bean is properly loaded?
    You can check the availability of a Plug-in or Bean by scripting the below methods.

    Plug-in
    if (plugins.plugin_name) {
    //Do your thing because the plugin is available
    }

    bean
    if (forms.form_name.elements.bean_name) {
    //Do your thing because the plugin is available
    }
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    What is the preferred way to move Components from Development to Production environment?
    The preferred way to move our Components is by using our IT2BE Components Manager (You can download the Components Manager and the manual here).
    The IT2BE Components Manager can create an Archive in the Servoy 'application_server' folder and it will do so cross platform.
    You can take the Archive to your production server or other developer machine and unpack it in the correct location.

    You can use the below instructions when you want, for whatever reason, do this manually but it is not preferred and not supported!

    Before you start doing this you need to know the following:
    1. Am I going to copy the Components to another Servoy Developer installation?
    2. Am I going to copy the Components to a Servoy Server installation?
    3. Do I need current preferences as set in the current Servoy Developer installation?
    In this article we assume you copy from your own Servoy Developer installation and we will guide you step by step.

    It is important to always keep the file and folder structure the same.

    Copy Components to another Developer and/or Server installation:
    1. Copy all 'it2be-*' files and folders from ~/application_server/beans/ to the new location.
    2. Copy all 'it2be-*' files and folders from ~/application_server/plugins/ to the new location.
    3. Copy the 'developer.licenses.xml' file from ~/servoy_workspace/com.it2be.components/ to the new workspace. It is not allowed to deploy the 'developer.licenses.xml' file to a client location.

    When you need the preferences in the other workspace:
    4. Copy all 'com.it2be.component.*.properties' files from ~/servoy_workspace/com.it2be.components/ to the new workspace.

    Additionally and only necessary when you need a copy of documents and sample solutions for another Developer installation:
    5. When you have the Word Plug-in installed copy the folder ~/application_server/docs/it2be-word/ to the new location.
    6. Copy the folder ~/application_server/solutions/it2be-examples/ to the new location.